They say it’s all about the journey, not the destination.
We doubt too many people think that way when it comes to improving their homes, but the saying could not be more relevant. Renovating and remodeling your home involves dynamic decision-making, agreement and understanding between all parties, and most importantly; open lines of communication. If you fail to receive any of those, the experience can start to become stressful.
And that’s not what we’re about.
We are not just a another contractor or home improvement company looking for an in-and-out job. We are an exclusive Design Build Firm and we have designed a process to keep you calm, happy, and informed. From start to finish, this is how it works:
- Consult – we arrive for a no cost, no obligation, in-home consultation
- Design – together, we select all materials and develop a strategy
- Plans & Permits – we deal with the city and fulfill all obligations on your behalf
- Build – our team executes your plans and your dreams become reality
- Maintain – every project comes with continuing protection
If the daydreams of inspiration are circling your imagination and you’re considering taking your wishes to the next step, you should reach out to us. Give us a call or send us an email. One of our experts will have a few basic questions about you and the project you are considering. If it sounds like we are the right company for your needs, we’ll set up a no-cost, no-obligation, in-home consultation to meet you and your family, discuss your needs, give you our professional opinions, and determine where you are in the process.
Things to remember:
- Your phone call and first appointment are totally free
- We perform indoor and outdoor renovations, functional restorations, and green upgrades
- Plan for everyone involved in the planning process to be present at your first appointment
In-Home Consultation (Your first meeting arrives)
One of our leading project managers will call you to confirm the appointment and his arrival time. When he gets there, he’ll examine the area with you and anyone else who plans to use the area or make design decisions. You’ll probably get asked a bunch of questions as the manager takes notes. Don’t be surprised by frequent use of the measuring tape. It’s important to us that you feel comfortable, so the first appointment is pretty casual. Tell us exactly what you want and why you want it. The more information you can give, the more accurately we can gauge your needs. If technical factors or cost prohibitive materials seem like they will complicate your project, we will make a few suggestions of our own. We don’t rely on salesy tactics that make you feel trapped in your own home, so the first meeting will rarely end with a quote or a “buy now, save now” pitch. Instead, we’ll take our measurements, notes, and sketches with us and prepare a formal bid, at no cost to you. Unless you decide you don’t want to move further or we are not the right company for you, we’ll present the bid at our second meeting.
Things to remember:
- We welcome your questions
- An exact budget isn’t necessary, but a rough budget helps us scope your project correctly
- Anyone involved in the project present so we can all get on the same page and make sure to address everyone’s questions.
Initial Designs & Bid (Then your second meeting arrives)
After a week or so, we’ll return for a second meeting. Once again, the project manager will call to let you know he’s on his way. If you haven’t already met our owner, Ben Marciano, you probably will today. During this meeting, we’ll briefly review your project to make sure nothing has changed. At that point, you’ll be presented with an extensive and detailed bid. If we have created multiple options for you to consider, we will discuss each one individually. (For instance, we may have drawn up an initial rough design with various floor plans.) As we go, feel free to ask any and all questions. It’s important for you to know exactly what you’re being offered and how it is different from your other options. Finally, we’ll discuss the price and payment details. Suppose, at the end of this meeting, you’re ready to move forward. If that’s the case, we’ll finalize any decisions you need to make and draw up the paperless contracts. If you’re not ready, that’s okay too. Depending on where you are at in the decision making process, we may need to plan a third meeting. At this time, we might offer to draw up some 3D designs of the work being proposed. Because our 3D designs are detailed and time-consuming, we do charge a moderate fee for them, but they can reveal the vision for a room like simple words cannot always do.
Things to remember:
- If you don’t understand something, ask! One of the worst things that can happen is that you passively authorize a job that you don’t actually want.
- Detailed 3D designs of your project are available if you’re on the fence
- Our in-home reps are the same guys who do your work, so they really know their stuff
Do you need a third meeting?
If there’s a third meeting, you will probably start it off by examining our 3D designs. Once again, we’ll have a representative there who is capable of answering all of your questions. Whenever possible, we also like this meeting to involve the finalization of your selections. After your selections are finalized, we’ll put in an order for your materials and set a start date. Another topic of discussion would be your payment options.
Pricing and payment
At the beginning of every project, we require a small down payment of 10% or $1000, whichever is less. This money secures your place in our busy schedule and is used to begin ordering your materials. Our payments are tied to clearly visible milestones. That means that, aside from that initial down payment, we only require payments after you’ve seen some work accomplished. For instance, the payment schedule for your hardscaping project might require payments after demolition, installation, cleanup, and inspection. Your specific schedule will be discussed before you complete the contract. When it comes to making payment, you definitely have options. Depending on your situation, you may election to pay using cash, financing, home equity, a reverse mortgage, or special programs such as PACE or HERO. We’ll be happy to talk over all of the choices and help you make the choice that makes the most sense for your specific situation.
Things to remember:
- We’re builders, not financial professionals. We’ll give insight, but only a financial adviser can tell you what’s best for you.
- No matter your payment method, milestones protect your investment.
Few things are as frustrating to homeowners as stalling an underway project because of missing materials. That’s why we never start a project until all of the materials are present. The date of their delivery, as well as the official start date, will be communicated directly to you. Often, Ben takes the liberty of calling customers directly to keep them in the loop. We won’t surprise you by having crews start working unannounced and you’ll always know exactly what we’re doing. If there are delays or unforeseen obstacles, you’ll know about them. In fact, we’ll be in constant contact with you about the state of your project as well as provide you with an up-to-date job schedule. Seriously. This is really important to us. We’ll never leave you in the dark.
When we’re finished, you’re going to love what you see! We clean up after ourselves, walk you through the completed work, and have the workmanship inspected to your satisfaction. It’s only after you’re totally happy that we move on our way. Shortly after the project wraps, you may hear from us again so that we can ask you about your experience. A year after that, we normally check in once more and like to come by and give the work another inspection. If any work we’ve done isn’t up to our high standards, we’ll repair it without charge.
So, what do you think?
If you are ready to start talking about your project; pick up the phone, give us a call at 877-582-7770 and schedule your in-home consultation!