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Our Process

Our Home Remodeling & Design Process

It’s all about the journey, not the destination.

Renovating your home involves dynamic decision-making, agreement and understanding between all parties, and most importantly, open lines of communication to prevent any home renovation nightmares from happening.

We are not just another contractor or home improvement company looking for an in-and-out job. We’re an exclusive design build firm in Southern California dedicated to your success. Here’s what to expect from our dedicated process:

  • Consult: We arrive at your home for a no cost, no obligation, in-home consultation.
  • Design: Together, we select all materials and develop a strategy.
  • Plans & Permits: Our team deals with the city and fulfills all obligations on your behalf.
  • Build: Our experts execute your plans and your dreams become reality.
  • Maintain: Every project comes with continuing protection for long-term success.
  • 1
    Initial Contact
  • 2
    In Home Consultation
  • 3
    Designs & Bid
  • 4
    Third Meeting
  • 5
    Pricing & Payment
  • 6
    Getting Started
  • 7
    Wrapping Up

Cheerful young woman smiling while sitting on the floor against white background with drawn home interior

Initial Contact

Once you reach out, our experts will have a few basic questions about you and the project you’re considering. If it sounds like we are the right fit, we’ll set up a no-cost, no-obligation, in-home consultation to meet you and your family, discuss your needs, and determine where you are in your remodel.

Things to remember:
  • Your phone call and first appointment are totally free and everyone involved in the renovation should be present at the meeting date
  • We perform indoor and outdoor renovations, functional restorations, and green upgrades
  • Plan for everyone involved in the planning process to be present at your first appointment

In-Home Consultation (Your first meeting arrives)

Builder meeting with woman and dauhter at new home under constructionOne of our leading project managers will call you to confirm the appointment and his arrival time. When he gets there, he’ll examine the area with you and anyone else who plans to use the area or make design decisions. You’ll probably get asked plenty of questions as the manager takes notes. Don’t be surprised by the frequent use of the measuring tape!

Tell us exactly what you want and why you want it. An exact budget isn’t necessary, but the more information you can give, the more accurately we can gauge your needs. If technical factors or cost prohibitive materials seem like they will complicate your project, we’ll make a few suggestions of our own.

We don’t rely on sales tactics, so the first meeting will rarely end with a quote or pitch. Instead, we’ll take our measurements, notes, and sketches with us and prepare a formal bid, at no cost to you.

  • We love your questions! Don’t be afraid to ask us for more details.
  • An exact budget isn’t necessary, but a rough budget helps us scope your project correctly.
  • To ensure we are all on the same page, everyone involved should be present.

Initial Designs & Bid (Then your second meeting arrives)

Salesman in full suit sitting behind a desk with his clients and presenting them his offer.After about a week, we’ll return for a second meeting. During this meeting, we’ll briefly review your project to make sure nothing has changed. You’ll be presented with an extensive and detailed bid. If we have created multiple options for you to consider, we’ll discuss each one individually. As we talk, feel free to ask any and all questions. It’s important for you to know exactly what you’re being offered and how it’s different from your other options.

We’ll discuss the price and payment details towards the end of the meeting. If you’re ready to move forward, we’ll finalize any decisions you need to make and draw up the paperless contracts. If you’re not ready, that’s okay too.

Depending on where you are at in the decision-making process, we may need to plan a third meeting. We might offer to draw up some 3D designs of the work being proposed to give you a better idea of what we’re offering. Because our 3D designs are detailed and time-consuming, we do charge a moderate fee for them.

  • If you don’t understand something, ask! One of the worst things that can happen is that you passively authorize a job that you don’t actually want.
  • Detailed 3D designs of your project are available to help you visualize the project with ease.
  • Our in-home reps are the same guys who do your work, so they really know their stuff!

Do you need a third meeting?Computer Tablet Showing Kitchen Illustration Sitting On House Plans With Pencil and Compass.

If necessary, we’ll meet you for a third time to examine the 3D design plans for your home renovation in Southern California. Once again, we’ll have a representative there to help you through this process and help finalize pending decision-making factors. After your selections are finalized, we begin expediting orders for your home renovation materials and set a start date.

 Pricing and payment

Two business men shaking hands in office over blueprints At the beginning of every project, we require a small down payment of 10% or $1000, whichever is less. This money secures your place in our schedule and is used to begin ordering your materials. The rest of our payments are tied to clearly visible milestones, so we only require payments after you’ve seen some work accomplished.

Depending on your situation, you may elect to pay using cash, financing, home equity, a reverse mortgage, or special programs such as PACE or HERO. While we’re builders, not financial professionals, we can give you a little bit of insight, but only a financial advisor can tell you what’s best for you.

Getting Started on Your Home Remodel Project

A angry man on a building site has a big hammer to damage a wall.Few things are as frustrating to homeowners as stalling an underway project because of missing materials, so we never start a project until all of the materials are present. The date of their delivery, as well as the official start date, will be communicated directly to you.

We won’t surprise you by having crews start working unannounced and you’ll always know exactly what we’re doing. If there are delays or unforeseen obstacles, you’ll know about them. We’ll be in constant contact with you about the state of your project as well as provide you with an up-to-date job schedule.

Wrapping up

Man hugging wife in house siteWhen we’re finished, you’re going to love what you see! We clean up after ourselves, walk you through the completed work, and have the workmanship inspected to your satisfaction. Shortly after the project wraps, you may hear from us again to discuss your experience. A year after your project is complete, we check in once more. We’ll come by and give the work another inspection. If any work we’ve done isn’t up to our high standards, we’ll repair it without charge.

So, What Do You Think?

If you’re ready to start talking about your project, pick up the phone and give us a call at 877-582-7770 to schedule your in-home consultation. We look forward to working with you on your renovation in the areas of Brentwood, Sherman Oaks, Beverly Hills, Culver City, Santa Monica, Encino, Tarzana, Northridge, North Hills, Chatsworth, Reseda, Glendale, Burbank, Studio City, West Hollywood, Hollywood Hills, Cheviot Hills, Venice/Venice Beach, Malibu, and Pacific Palisades.